Shipping and Delivery Policy
Thank you for visiting and shopping at Malldotcom. The following terms and conditions constitute our Shipping and Delivery Policy.

1. General Shipping Information
All orders are processed within 1 to 30 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

High Volume or Promotional Periods: Please allow for longer processing and delivery times during peak seasons (e.g., holidays, major sales). Any significant delays will be communicated on our website banner or through email.

Custom or Pre-Order Items: Items that are custom-made or pre-ordered will have specific shipping timelines noted on the product page.

2. Domestic Shipping Options and Delivery Estimates
We ship to addresses within the [Your Country/Countries].

Export to Sheets
Note: Delivery times are estimates provided by the carrier and are not guaranteed.

3. International Shipping
We offer international shipping to the following regions: [List of Countries/Regions, e.g., North America, Europe, etc.].

Delivery Time: International delivery times vary widely depending on the destination and are typically 1 to 30 business days.

Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.

Customs, Duties, and Taxes:

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country.

Malldotcom is not responsible for these charges. They are the responsibility of the customer. Please check with your country's customs office to determine what these additional costs will be prior to placing your order.

4. Order Tracking
When your order ships, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.

5. Shipping Carriers
We use the following carriers to deliver our orders:

Domestic: [List Carriers, e.g., USPS, FedEx, UPS]

International: [List Carriers, e.g., DHL, FedEx International]

6. Missing or Lost Packages
If you haven't received your order within [Number] days of receiving your shipping confirmation email, please contact us at ecom.malldotcom@gmail.com with your name and order number, and we will investigate it for you.

If the tracking shows "Delivered" but you did not receive it: Please check your property, with neighbors, and with your local post office. If the package is still missing, we will work with the carrier to file a claim. We may offer a replacement or store credit after the investigation is complete, but we are not responsible for packages that are stolen after delivery.

7. Damaged Shipments
Malldotcom is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipping carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

We recommend taking photos of the damaged package and its contents as soon as it arrives.