Malldotcom Returns & Exchanges Policy
Last Updated: [01/08/2025]

At malldotcom, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return eligible items in accordance with this policy.

1. Standard Return Window
You have 30 days from the date of delivery to initiate a return or exchange.

Holiday Exception: Purchases made between November 1st and December 31st may be returned until January 31st of the following year.

2. Condition of Returned Items (Return Eligibility)
All returned items must be in new and unused condition, with all original tags, accessories, and packaging intact, unless the item is being returned due to a defect or damage.

A. Items that MUST be Unopened/Sealed:

Software, video games, and DVDs/Blu-rays.

Collectibles and trading cards.

Health, personal care, and beauty products with a hygienic seal.

B. Items that CANNOT be Returned (Non-Returnable/Final Sale):

Digital downloads, gift cards, and pre-paid cards.

Perishable goods (e.g., food, flowers) and personalized/custom-made items.

Items marked as "Final Sale" or "Non-Returnable" on the product page.

Items without the original packaging or tags (unless defective).

3. Refunds, Exchanges, & Store Credit
Reason for Return    Resolution Option(s)    Return Shipping Cost    Processing Fee/Restocking Fee
Defective/Damaged/Wrong Item Sent    Full refund to original payment method or free exchange/replacement.    Covered by malldotcom (Free)    None
Buyer's Remorse (e.g., changed mind, ordered wrong size/color)    Full refund to original payment method, exchange, or store credit.    Paid by the Customer    None (unless specified by category, e.g., oversized furniture)
Late Return (Accepted between 31 and 60 days)    Store Credit or Exchange Only    Paid by the Customer    May be subject to a 20% restocking fee (deducted from store credit)

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Refunds: Will be issued to your original payment method within 5-7 business days after the returned item is received and inspected.

Exchanges: Will be processed and shipped out upon receipt and inspection of the original item. If the item is unavailable, a refund or store credit will be offered.

4. How to Initiate a Return
To ensure a smooth process, all returns must be initiated through our online Returns Portal:

Log in to your malldotcom account or use the "Start a Return" link in your order confirmation email.

Select the items you wish to return and the reason.

Receive a Return Merchandise Authorization (RMA) number and a return shipping label (if applicable).

Package the item securely in its original packaging. Write the RMA number clearly on the outside of the box.

Ship the package using the provided label to the designated returns center.

5. Category-Specific Return Exceptions
As a major retailer, certain product categories have different return requirements:

Product Category    Return Window from Delivery    Notes
Electronics (TVs, Laptops, Phones)    30 days    Must be factory reset and must include all original accessories and user manual.
Jewelry & Watches    30 days    Must have the original security tag and/or seal intact.
Major Appliances & Furniture    7 days for concealed damage; 30 days for non-defective items.    Customer must inspect for damage upon delivery and refuse the shipment if visible damage is present. Non-defective returns may be subject to a restocking fee and return shipping charges.
Apparel & Shoes    45 days    Must be unworn, unwashed, and include all original tags.

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6. Damaged or Defective Items
If your item arrives damaged, defective, or is the wrong item:

Contact our Customer Service Team immediately (within 3 business days of delivery).

Provide your Order Number, a description of the issue, and a clear photograph of the damage or defect.

We will provide a prepaid return label and arrange for a replacement or a full refund.

7. Customer Support
If you have any questions about your return or exchange, please contact us:

Email: [ecom.malldotcom@gmail.com]

Phone: [(+965) -96717559]

Live Chat: Available on our website [malldotcom.com]